Refund policy

At Lyza Jewels, we truly value our wholesale partners and take pride in the quality of our jewelry. Because wholesale orders are offered at discounted pricing, all wholesale purchases are considered final sale. That said, if something isn’t right, we’re always happy to help.

Damaged or Defective Items

If your order arrives with any damaged or defective pieces, please contact Lyza Jewels within 5 business days of delivery so we can make it right.

To help us assist you quickly, please include:

• Clear photos or video showing the issue

• Your order number

• A brief description of the concern

Once approved, we will gladly offer a replacement, store credit, or refund, depending on item availability and what works best for you.

Natural Materials & Design Variations

Many Lyza Jewels designs feature freshwater pearls, beads, and natural elements. Slight variations in color, size, or texture are normal and part of the beauty of these materials. These variations are not considered defects.

Exchanges & Order Changes

We are unable to accept returns or exchanges for:

• Buyer’s remorse

• Overstock or unsold inventory

• Order cancellations or changes once the order has been processed

Please review your order carefully before submitting.

Shipping Notes

Lyza Jewels is not responsible for:

• Packages once marked as delivered by the carrier

• Shipping delays caused by the carrier

• Damage caused by improper handling or wear after delivery

By placing a wholesale order with Lyza Jewels, you acknowledge and agree to this return policy. If you have any questions or concerns, please don’t hesitate to reach out — we’re always happy to support our retail partners.